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CUSTOMER SERVICE
RETURNS AND REFUNDS
If for any reason you are not satisfied with an order, you have the possibility to return or refund any item purchased on our website within
14 days from receiving your order.
You must write an email to our customercare customercare@emiliocavallini.com specifying the reason for return and the quantity of the items that you wish to return.
The products must be returned in their original condition and original packaging at your expenses.
Refunds will be processed as soon as the returned items have been checked and accepted.
For orders paid by credit card, the refunded amount will be available to customers in roughly 10 days and within their next billing statement. Processing time may vary depending on the credit card company.
Orders paid by Paypal or by bank transfer will be refunded to the original account.
Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
We will verify whether the returned products are effectively in original condition being entitled hot to refund the money of the purchase in case of any damage or non-correspondence with the products delivered to the customer. We shall not be liable for any item returned being lost, misdirected or delivered late, the customer assuming all shipping risks.
14 days from receiving your order.
You must write an email to our customercare customercare@emiliocavallini.com specifying the reason for return and the quantity of the items that you wish to return.
The products must be returned in their original condition and original packaging at your expenses.
Refunds will be processed as soon as the returned items have been checked and accepted.
For orders paid by credit card, the refunded amount will be available to customers in roughly 10 days and within their next billing statement. Processing time may vary depending on the credit card company.
Orders paid by Paypal or by bank transfer will be refunded to the original account.
Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
We will verify whether the returned products are effectively in original condition being entitled hot to refund the money of the purchase in case of any damage or non-correspondence with the products delivered to the customer. We shall not be liable for any item returned being lost, misdirected or delivered late, the customer assuming all shipping risks.
